General Terms and Conditions

General Terms and Conditions 18/12/2025

By visiting, registering, accepting an Offer, obtaining any services or digital content on the Platform, the User (User is referred herein as "User", "you") acknowledges having read, understood, agreed to all these General Terms and Conditions (hereinafter – "General Terms") and agrees to be legally bound by them.

If you do not agree to General Terms, you must stop using the Platform immediately.

You must be and hereby affirm that you are an adult of the legal age of majority in your country and state of residence. If you are under the legal age of majority and at least 13 years old, your parent or legal guardian must consent to this Agreement.

By registering on the Platform, you represent that your parent or legal guardian consents to this Agreement.

If you are under 13 years old, you are not permitted to use the Platform.

By registering on the Platform, you represent and warrant that you meet all of the foregoing eligibility requirements.

If you do not meet all of these requirements, you must not access or use the Platform.

1. Terms and Definitions

1.1 For the purposes of the Agreement the following definitions shall apply:

"Platform" – the web platform located at https://ezarena.com .
"User" – the person who uses the Platform’s functionality. There are 2 types of Users: Customers and Seller.
"Customer" – the User who accepts the Offer and makes an Order on the Platform and/or obtains any services or digital content on the Platform. Becoming the Customer, the User agrees to be legally bounded by the Terms of Service for Customers .
"Seller" – the User who provides Services on the Platform. Becoming the Seller, the User agrees to be legally bounded by the Terms of Service for Sellers .
"Services" – in-game services which may be provided to a Customer by a Coach on the Platform, for example coaching services (tactics trainings, etc.), assistance with challenges’ completing, etc.
"Price" – the cost of the Services offered on the Platform.
"Offer" – the offer for provision of the Services.
"Order" – Offer accepted by the Customer.
"Warranty period" – the period during which the Customer can make statements about shortcomings of the completed Order and demand the Coach to make changes or commensurate price reduction.
2. About these General Terms

2.1 These General Terms, Terms of Service for Customers and/or Terms of Service for Sellers (subject to what is applicable to you) represent the complete agreement between you and us relating to the use of the Platform, superseding any prior agreements between you and us, whether written or oral (hereinafter – "Agreement").

2.2 The Terms of Service for Customers and Terms of Service for Sellers shall be deemed to be part of the Agreement and are accepted and agreed by the Seller or the Customer at the same time as the General Terms while registering on the Platform. By using the Platform or otherwise indicating your consent, you agree to be bound by the Agreement.

2.3 The above constitute the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Agreement.

2.4 The granted rights to use the Platform under the Agreement are not sold and/or transferred in any way. You hereby acknowledge that no title or ownership with respect to the Platform is being transferred or assigned and the Agreement should not be construed as a sale of any rights.

2.5 We may prevent or suspend your access to the Platform if you do not comply with the requirements established by the Agreement or any applicable law.

2.6  If this Privacy Policy is translated into any other language, and there is any inconsistency or conflict between the English and translated versions of this Privacy Policy, the English version shall prevail.

3. Platform’s usage

3.1 The Platform provides the following functionality so that the Customers can accept help with their in-game performance from the Sellers as professional players in certain online games:

provision of different Offers which may be accepted by the Customers;
selection of the Orders by the Selers;
ensuring of interaction between the Customers and the Sellers.
Users are allowed to use services offered on the Platform when it is compliant with laws, regulations and applicable legal documents. Platform is not responsible for any violations of laws or third-party rights by Platform Users.

3.2 The Offers are listed by the Sellers based on demand of certin services and requests.

3.3 Only Services provided by ourselves are activation keys for games. We do not provide any other services ourselves. All Services offered on the Platform that are not marked as offered by ourselves are provided solely by Sellers.

3.4 The Platform grants Users with a non-exclusive license which provides access to the Platform’s functionality in accordance with the clause 3.1 hereof.

3.5 Interaction between Sellers and Customers shall take place exclusively through the Platform.
Any attempt to establish contact, negotiate, communicate, or continue a transaction outside of the Platform is strictly prohibited.

For the avoidance of doubt, such interaction includes, but is not limited to, the exchange or disclosure of external contact details, usernames, identifiers, links, QR codes, or references to third-party communication services (including but not limited to Discord, WhatsApp, Telegram, Skype, email, or phone numbers), whether directly or indirectly.

This prohibition applies to all communication channels and content available on the Platform, including chats, Offer descriptions, titles, images, attachments, and any other user-generated content.
Violation of this rule may result in immediate restrictions, suspension, or blocking of the User’s Profile.

3.6 You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Platform.

3.7 We make no promise that the Platform is appropriate or available for use in all locations. You acknowledge that you are using the Platform at your own initiative and are responsible for compliance with local laws where they apply.

3.8 As a condition of your use of the Platform, you agree to comply with our Privacy Policy and Cookie Policy .

3.9 As a condition of your use of the Platform, you agree not to:

misuse or attack our Platform by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack), or
attempt to gain unauthorized access to our Platform, the server on which our Platform is stored or any server, computer or database connected to our Platform.

3.10 The Platform reserves the right to suspend access to the Platform for the Users at its sole discretion.

4. Registration and password security. Data Protection.

4.1 Use of the Platform may require registration.

How to get registered as a Seller: Terms of Service for Sellers;
How to get registered as a Customer: Terms of Service for Customers .

4.2 It is prohibited to disclose the game account details to a third party.

4.3 You agree to protect the confidentiality of information used to access your account. You also agree to immediately notify us of unauthorized (carried out by a third party without consent) access to the account, using your email address and password, and/or of any other breach of (suspicion of violating) confidentiality of the email address and password.

4.4 You shall provide genuine, accurate and complete information during registration and maintain it up to date. If you provide false information during registration on the Platform, and/or we have reasonable grounds to believe that the information given or provided by you is false, inaccurate, or incomplete, we have the discretion to block and/or remove the account.

4.5 We may request you to provide confirmation of your personal information (including, but not limited to documents confirming identity and/or any other KYC documentation), specified during registration on the Platform, at our sole discretion at any time. We have the right to access any information placed on the Platform, including any conversation and data in your account, and block or delete an account if you do not provide us with the requested information and/or supporting documents within 7 calendar days from our request.

4.6 You are responsible for making sure that your password and any other account details are kept secure and confidential. To access your account, you must enter the email address and the password selected during registration on the Platform.

4.7 If we have reason to believe that there is a breach of security or misuse of the Platform through your account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your account.

4.8 Your privacy and personal information are important to us. Any personal information that you provide to us, including as part of the registration process, will be dealt with our Privacy Policy . It explains what personal information we collect from you; how and why we collect, store, use and share such information; your rights in relation to your personal information; how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

4.9 While we try to make sure that the Platform is secure, we do not actively monitor or check whether information supplied to us through the Platform (other than personal data and financial information) is confidential, commercially sensitive or valuable.

5 Prohibited Actions

5.1 Users shall not reverse engineer, decompile, or disassemble any software, prototypes, or other tangible objects of the Platform and/or any game developers, or attempt to do so, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation.

5.2 Users are not allowed to post illegal content such as:

Illegal activity
Child Sexual Abuse Material or any content that exploits or harms children
Generation of hateful, harassing, or violent content
Content that expresses, incites, or promotes hate based on identity
Content that intends to harass, threaten, or bully an individual
Content that promotes or glorifies violence or celebrates the suffering or humiliation of others
Generation of malware
Content that attempts to generate code that is designed to disrupt, damage, or gain unauthorized access to a computer system.
Activity that has high risk of physical harm, including:
Weapons development
Military and warfare
Management or operation of critical infrastructure in energy, transportation, and water
Content that promotes, encourages, or depicts acts of self-harm, such as suicide, cutting, and eating disorders
Activity that has high risk of economic harm
Fraudulent or deceptive activity, including:
Scams
Coordinated inauthentic behavior
Plagiarism
Academic dishonesty
Astroturfing, such as fake grassroots support or fake review generation
Disinformation
Spam
Pseudo-pharmaceuticals
Adult content, adult industries, and dating apps, including:
Content meant to arouse sexual excitement, such as the description of sexual activity, or that promotes sexual services (excluding sex education and wellness)
Erotic chat
Pornography

5.3 When we are notified, we will use reasonable efforts to:

delete accounts which are being used in an inappropriate manner or in breach of the Agreement and
identify and remove any content that is inappropriate, defamatory, infringes intellectual property rights or is otherwise in breach of requirements of the applicable law. We are not responsible if you have failed to provide us with the relevant information.

5.4 If you believe that any content which is distributed or published by the Platform is inappropriate, defamatory or infringing on intellectual property rights, you should contact us immediately in accordance with clause 15 hereof.

5.5  Off-Platform Transactions and Circumvention
Users (including both Customers and Sellers) are strictly prohibited from attempting to bypass, circumvent, or undermine the Platform by moving, proposing, facilitating, or completing any transaction, communication, or agreement outside of the Platform.
In particular, Users shall not request, share, publish, embed, transmit, or otherwise disclose any external contact details or identifiers, including but not limited to usernames, IDs, phone numbers, email addresses, invite links, QR codes, or profile references to third-party communication services such as Discord, WhatsApp, Telegram, Skype, or similar services.

This prohibition applies to all areas and functionalities of the Platform, including but not limited to:
⦁	private or public chats,
⦁	offer descriptions and titles,
⦁	images, screenshots, videos, attachments, watermarks, metadata, or any other embedded content.

Any attempt to evade or bypass this prohibition, including but not limited to:

⦁	deliberate misspellings (e.g. “d1scord”, “di’s’c’ord”, “disc0rd”),
⦁	use of symbols, spacing, punctuation, or alternative character sets,
⦁	partial disclosure of contact details,
⦁	indirect references, hints, or instructions intended to enable off-platform contact,

shall be considered a material breach of the Agreement, regardless of whether an off-platform transaction or communication was ultimately completed.
Any such conduct may result in sanctions in accordance with Section 15 of this Agreement, including but not limited to account suspension or termination, removal of Offers, forfeiture or withholding of funds, and permanent restriction of access to the Platform.

5.6 By accepting these Regulations, the User agrees not to engage in any activity that constitutes abuse, circumvention, or manipulation of these rules. This includes, but is not limited to, exploiting unintended loopholes, technical gaps, or ambiguous language within the Regulations for personal or commercial gain. Any attempt to perform actions that are materially prohibited — whether directly or indirectly — through exploitation of such loopholes shall be deemed a violation of these Regulations and may result in penalties, including account suspension, forfeiture of earnings, or permanent removal from the platform.

6. Ownership, use and intellectual property rights

6.1 The intellectual property rights on the Platform and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Platform are owned by EZArena.

6.2 We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, rights to trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world.

6.3 Nothing in the Agreement grants you any legal rights in the Platform other than as necessary for your access it. You agree not to adjust, try to circumvent, or delete any notices contained on the Platform (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Platform.

6.4 You undertake not to download, publish, store, provide access to, or otherwise distribute any information and/or material available on the Platform in any way that may violate rights of any third party. We shall not be liable nor undertake any responsibility for any violations of rights of third persons, caused by the disclosure by you of any private information or other information that violates rights of third parties.

6.5 Trademarks. “EZArena” is the trademark of EZArena Ltd. Other trademarks and brand names belong to the corresponding owners (World of Warcraft and Blizzard Entertainment are registered trademarks of Blizzard Entertainment Inc., League of Legends is registered trademark of Riot Games, Inc., etc.). We are in no way affiliated or associated with such companies.

6.6 Usage of the trademark “EZArena” is strictly prohibited unless you have our prior written permission.

7. Accuracy of information and availability of the Platform

7.1 We try to make sure that the Platform is accurate, up-to-date, and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Platform will be fit or suitable for any purpose. Any reliance that you may place on the information on the Platform is at your own risk.

7.2 We may suspend or terminate access or operation of the Platform at any time as we see fit.

7.3 Any Content is provided for your general information purposes only and to inform you about us and our products and news, features and other websites that may be of interest but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial, or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Platform.

7.4 While we try to make sure that the Platform is available for your use, we do not promise that the Platform will be always available or that your use of the Platform will be uninterrupted.

8. Availability of Services

8.1 All Orders are subject to availability. We cannot guarantee that provision of any Order will be available at any given time. In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop enabling the opportunity of provision of certain Services by the Sellers. If this happens and it affects your Order, we will notify you by email, cancel your order and provide you with a refund.

9. Our responsibility to you

9.1 If we breach the Agreement or are negligent, we are liable to you only for foreseeable loss or damage that you suffer as a result. By “foreseeable” we mean that, at the time the Agreement was formed, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).

9.2 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.

9.3 We will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

9.3.1 loss of profits;

9.3.2 loss of sales or business;

9.3.3 loss of agreements or contracts;

9.3.4 loss of use or corruption of software, data, or information;

9.3.5 any indirect or consequential loss.

9.4 Our total liability to you arising under or in connection with the Agreement, tort (including negligence), breach of statutory duty, or otherwise, will be limited to the greatest of amount paid by you on the Platform (if any). The existence of more than one claim will not lead to an increase of this limit.

9.5 Subject to clause 9.1 above, in no event shall we, our officers, directors, employees, or agents (collectively referred to as “EZArena Parties”) be liable to you or to any third party for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever arising from or related to either this Agreement, or use of the Services or the Platform.

9.6 EZArena Parties’ liability to you for any damages arising from or related to this Agreement will always be limited to the greatest of amount paid by you on the Platform (if any). The existence of more than one claim will not lead to an increase of this limit.

9.7 Nothing in the Agreement excludes or limits our liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.

9.8 We are not liable to you if we fail to comply with the Agreement because of circumstances beyond our reasonable control.

9.9 You agree that You are obliged to indemnify and hold harmless Skycoach Ltd and its officers, directors, employees and agents from any third-party legal proceedings (including actions by government authorities) arising out of or relating to your unlawful use of the Services, any content published by You or your violation of these General Terms, Terms of Service for Customers and/or Terms of Service for Sellers . This indemnity covers any liability or expense arising from claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including, without limitation, reasonable legal and accounting fees

9.10 All Orders are strictly made between the relevant Seller and the relevant Customer to the full and absolute exclusion of Platform. Platform makes no representation and/or warranty of any kind as to the Services and we shall not be made liable or responsible to you in any manner whatsoever for any costs, loss, damages, claims, fines, penalties, liabilities and/or expenses howsoever arising from the Order, including without limitation for any negligence, delay, failure, fault and/or breach on the part of the relevant Seller or Customer. The Customer acknowledges that there is a risk that the relevant game developer may modify the Customer’s game account and its content compared to the state of that same game account provided as part of the Services, and the Platform shall not be held liable in any manner whatsoever in such circumstances. For the avoidance of doubt, all Services are offered by the relevant third-party Seller and Platform is merely the facilitator of such Services. As such, Platform has no control over the quality, safety, morality or legality of any aspect of the services listed. Platform cannot guarantee that the Customer or the Seller will complete a transaction.

10. No third-party rights. Transfer of rights.

10.1 No one other than us or you have any right to enforce the Agreement.

10.2 By accepting these terms and conditions you give us consent to transfer our rights and obligations under the Agreement to any third party without prior notice to you.

10.3 You are not allowed to transfer your rights under the Agreement to anyone without our prior written consent.

11. Variation of terms

11.1 No changes to the Agreement are valid or have any effect unless agreed by us in writing.

11.2 We reserve the right to vary the Agreement from time to time. Our updated Agreement will be displayed on the Platform and by continuing to use and access the Platform following such changes, you agree to be bound by any variation made by us.

12. Complaints

12.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us using the contact details mentioned under clause 17 hereof. Returns and Returs rules are described in clause 10 Terms of Services for Customers.

13. Disclaimer

13.1 Except where prohibited by law, the part of the Services consisting of technical support of the Platform itself are provided “as-is” and “as available” and we expressly disclaim any warranties and conditions of any kind, whether express or implied, including the warranties or conditions of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, or non-infringement.

13.2 We make no warranty that the part of Services stated above, or the Platform will:

meet your requirements;
be available on an uninterrupted, timely, secure, or error-free basis; or
be accurate, reliable, free of viruses or other harmful code, complete, legal, or safe.

13.3. The Platform is not endorsed by, directly affiliated with, maintained, or sponsored by Blizzard Entertainment, Bungie, Electronic Arts, Grinding Gear Games, Activision Publishing, Square Enix Co., Valve, Battlestate Games, Wargaming.net Limited, Amazon Technologies, Jagex Limited, Riot Games, Smilegate RPG, Digital Extremes, Roblox Corporation. The views and opinions expressed by the Platform do not reflect those of anyone officially associated with producing or managing their game franchises. Copyrighted art submitted to or through the Platform remains the intellectual property of the respective copyright holder.

14. Dispute Resolution. EZArena Arbitration

14.1. EZArena Arbitration is an intermediary party and a guarantor in resolving any disputes between the Parties (the Users). As an intermediary, EZArena Arbitration always tries to exercise non-biased arbitrary decisions.

14.2. If the rules of the Agreement or those discussed during the negotiation of the transaction between the Users (i.e., the transaction for purchasing Seller Services or Goods on the Platform) are violated, each Party is entitled to file a formal complaint via the online form and address it to Overgear Arbitration. In this case, EZArena Arbitration carries out a competent investigation of the dispute between the Parties (the Users). The Arbitration will consider claims made by both Parties (Users) and make a conclusion based on facts and proofs provided by the Parties.

14.3. EZArena is entitled to suspend the Buyer’s EZArena Profile when the Buyer systematically (on a repetitive ground) applies to EZArena Arbitration more frequently than after completion of every fourth transaction (i.e. purchasing Seller Services or Goods) on the Platform claiming the availability of any minor defects of the purchased Seller Services and/or Goods. The Platform will consider such actions of the Buyer in this case as not intended to protect the Buyer’s rights as a consumer, but to take advantage of EZArena Arbitration by trying to obtain the maximum benefit (including material compensation from the Platform in the form of refund of the cost of Seller Services or Goods) along with retaining the results of the purchased Seller Services and/or the Goods.

14.4. EZArena is not responsible for the consequences caused by the suspending of the Buyer’s EZArena Profile and the cancellation of the refund of the cost of the Seller Services and/or the Goods in accordance with paragraph 15.3 above. In this case, EZArena  will also be entitled to cancel any refund of the cost of the Seller Services and/or Goods.

14.5. If rules of the Agreement, as well as the conditions discussed during deal negotiations, are violated, or the guaranteed deadlines are exceeded, the EZArena Arbitration is entitled - after investigating the situation – to imposing sanctions, as prescribed by Section 15 of this Agreement, to the Party proven to violate the aforementioned conditions.

15. Sanctions and Fine Policy

15.1. EZArena may invoke the right to cancel the Agreement with the User and block the User’s EZArena Profile, revoking their access to the Platform in the following cases:
If the User breaches any terms and conditions of this Agreement or any other portion of the Terms of Service.
If the User tries to directly target, abuse, or otherwise insult other User(s) of the Platform.
If the User provided false or misleading information to EZArena and/or other User(-s).
If the User’s actions may cause legal liability for EZArena and/or other User(-s) or third parties, may be contrary to the interests of the Platform or the User community, and may involve illicit or illegal activity.
If EZArena is required to by law, legal process or law enforcement.

15.2. EZArena  is entitled to refuse payment of the funds placed on EZArena Wallet to the Seller partially or completely in the following cases:
If a Seller provided inaccurate information to EZArena and/or other User(-s).
If a Seller has committed or attempted to commit fraud or other illicit acts on or through the Platform or is using the Platform unlawfully.
If erroneous or duplicate transactions were made between the Parties.

15.2.1 If a Seller attempts to bypass the Platform by proposing, facilitating, or engaging in off-platform transactions, or by sharing or attempting to share external contact details in violation of Section 3.5 and Section 5 of this Agreement, EZArena is entitled to temporarily withhold, suspend, or limit access to any funds available in the Seller’s EZArena Wallet pending investigation.

Where a violation is confirmed, EZArena may, in a proportionate manner, apply sanctions including partial withholding of funds, offsetting damages or losses incurred by the Platform, or other measures provided under Section 15, subject to applicable law.

This applies equally to attempted circumvention, including deliberate misspellings, altered wording, symbols, spacing, images, or any other method intended to disguise or indirectly disclose contact information, regardless of whether an off-platform transaction was completed..

This applies equally to attempted circumvention, including but not limited to the use of deliberate misspellings, altered wording, symbols, spacing, images, or any other method intended to disguise or indirectly disclose contact information or enable off-platform interaction, regardless of whether such interaction or transaction was ultimately completed.

15.3. If a Seller refuses to deliver the order to the Buyer or fulfill other obligations under the deal with the Buyer, the following measures and sanctions may be introduced against them by EZArena:
⦁	Rating reduction
⦁	Money withdrawal from the Seller's EZArena Wallet
⦁	Full or partial refund of money to the Buyer’s EZArena Wallet
⦁	Withdrawal of the Seller’s current Offers from the Platform
⦁	Withdrawal of the Status of Seller.

15.4. In case the Seller notifies the Buyer of the Seller's refusal to deliver Seller Services or Goods right before the discussed time, a sum of money might be withdrawn from their EZArena Profile - up to 16% of the order cost - as a fine. If there is not enough money in the Wallet, the balance turns negative, and the funds are automatically withdrawn after the next transfer.

15.5. EZArena will notify the Users of any actions or measures applied to them via e-mail and a notification in the EZArena Profile.

16. Governing law

16.1 Unless this Agreement includes express language to the contrary, all disputes shall be governed by and construed under the laws of Cyprus, without regard to choose of law principles. You and EZArena Ltd agree to submit to the exclusive jurisdiction of the state and federal courts in Cyprus, and you and EZArena Ltd consent to venue in and personal jurisdiction before such courts (but without prejudicing either party’s rights to remove a case to federal court if permissible). This paragraph will be interpreted as broadly as applicable law permits.

17. Contact us

17.1 We try to make the Platform as accessible as possible. If you have any difficulties using the Platform or any other questions, please contact us by

using the service of 24/7 online support in the lower right corner on our website;
sending the message on the following e-mail: contact@EZArena.gg;
filling out and submitting the online form available here